HASHIM SHAIKH

• Create regular Business Intelligence reports by querying the reporting interfaces and organizing the data into easy to understand Excel reports.
• Implementing Extraction, Transformation and Load (ETL) on the data for the analysis.
• Review and summarize miscellaneous reports and spreadsheets.
• Designing and maintaining processes for measurement, tracking, reporting and analyzing traffic and user experience.
• Advanced Excel proficiency is a must including Pivot tables, vlookup / hlookup, graphs etc
• Other routine operational tasks to help in the efficient functioning of business operations.
• Construction of complex queries to get relevant data for Quality Audits.
• Secondary market research using web resources.
• Recognizing and extracting critical indicators from large and complex data sets and being able to interpret and express those indicators in a business context.
• Identifying the data related defects in the existing system and providing a solution.
• Providing feedback and suggestions in related business process enhancements.

Other Major Responsibilities: –

Project Management/Process Enhancement

• Initiate brainstorming sessions with various stakeholders.
• Understand business requirements and prepare the project plan.
• Work with designers, developers and DevOps to ensure that the project is moving in the right direction.
• Be a facilitator for the entire team.
• Responsible for administration of the system and training to the end users.
• Implementation of Analytic of order booking and funnel – This was implemented through Google Docs for better collaboration and reporting.
• Work with Ticketing System team for further enhancement by applying plug-in and creating custom modules.
• Customer Onboarding/migration project management – Infrastructure and software
• Gold Coin Contest – Cross Selling and Up Selling Process Setup End-to-end
• Document Management System(Alfresco and OnlyOffice) – Evaluation, implementation, administration and maintenance
• TenderTiger – administration and maintenance

Presentation/Front Ending

• eNlight 360 Presentation Concept and Animation
• Presentation for Bodhost prospect Incyte – Presentation Theme Generation, Technical Solution, Presentation
• Guided the animator for animated videos made for the products
• Prepared Content and presentation for events – ET Delhi, Young Entrepreneur, Goa Banking Frontier, Payment Banks Technical Solution Presentation, Short Success Stories
• Case Studies for eNlight 360 and eMagic
• Conduct Webinars for internal teams, existing and potential customers

Strategy and Data-driven decision making

• Data Analysis Reports which enabled data-driven decision-making
• Client Revenue Reports which helped in assigning an account manager to the necessary customer based on its ratings and provide exuberant customer service.
• Domestic Premium Client List – To evaluate the current strength of premium client and enhance the level of service provided to them.
• Customer Acquisition Reports vs Estimated Revenue – Help finance team
• City Product Industry Wise List – helped the marketing and sales team to set the target audience.
• Support Ticket Type Report Setup – Cron to help the team to visualize the flow daily.
• ESDS Active Client Study for UAE Market
• Tickets Reports – To gauge the performance of UK Team
• Provide data to QA for audits and Billing team for monthly performance reports
• Implemented new tool for Data Analytic – Tableau

Solution Architecture/ Business Analysis

• Cloud, Dedicated, VPS, Shared and co-location solution.    From Business Analysis to Technical Solution and Commercials.
• Contributed in the proposal sent to MSETCL, Supermax,  BARTI, Sadhana Bank Presentation, Incyte – Bodhost, Atos, Indorama – Bodhost, Nethority.
• Solution Team(Cost of an individual team member) Cost Calculator
• Service Catalogue revamp
• RACI model of Solution Team

Market Research

• Understanding market requirements through Voice of Customers(VOC) – existing and the potential ones.
• Sharing insights with the product management and development team to help them structure the roadmap of the products.
• Conduct competitive analysis at a regular frequency.
• Prepare/gather reports from major Market research organizations like Gartner, MarketandMarket, etc

• Interaction with US customers and probing for the payment of the bill which have landed into collections.
• Call backs and follow-ups with the customers.
• Report to the immediate supervisor in case of higher responsibility situation.
• Maintaining, Preparing reports.
• Doing the work under the scheme of compliance laid as per the company.
• Weekly reports submitting to senior authority.