HASHIM SHAIKH

• Deliver cloud and data engineering projects
• Develop, maintain and scale effective Technical Project Management capability within Cloud Engineering ensuring Searce meets and exceeds Availability, Performance, Security, Compliance and Cost goals in cloud service delivery
• End-to-end management of cloud and data projects from enterprise customers across the globe
• Drive project lifecycle processes like Scrum, Kanban or Waterfall.
• Work with all key cross-functional teams including Sales, Cloud vendors, Cloud Engineering, Data engineering and business teams to convey the technical vision for Searce’s digital growth and contribute to the alignment of programs, projects and processes within Searce
• Assist Cloud engineering and data  teams in project design and execution plans that meet or exceed defined customer requirements; assesses technology and execution risks and collaborates with stakeholders on decisions/strategy to achieve business goals
• Work with key stakeholders & management on process issues to address deficiencies impacting organization effectiveness
• Work with the project, and program stakeholders to fully scope requirements and adhere to the RACI templates
• Manage dependencies across multiple teams and initiatives
• Report progress and associated metrics
• Drive risks to mitigation
• Working with tech leads to achieving GCP Specializations and AWS competencies and thus enabling the organization as a technology partner with multi-cloud vendors
• Optimal use of project management tools like Jira and Clickup
• Manage project changes through Change Requests. 
• Contribute to internal process enhancement through delivery excellence

• Create regular Business Intelligence reports by querying the reporting interfaces and organizing the data into easy to understand Excel reports.
• Implementing Extraction, Transformation and Load (ETL) on the data for the analysis.
• Review and summarize miscellaneous reports and spreadsheets.
• Designing and maintaining processes for measurement, tracking, reporting and analyzing traffic and user experience.
• Advanced Excel proficiency is a must including Pivot tables, vlookup / hlookup, graphs etc
• Other routine operational tasks to help in the efficient functioning of business operations.
• Construction of complex queries to get relevant data for Quality Audits.
• Secondary market research using web resources.
• Recognizing and extracting critical indicators from large and complex data sets and being able to interpret and express those indicators in a business context.
• Identifying the data related defects in the existing system and providing a solution.
• Providing feedback and suggestions in related business process enhancements.

Other Major Responsibilities: –

Project Management/Process Enhancement

• Initiate brainstorming sessions with various stakeholders.
• Understand business requirements and prepare the project plan.
• Work with designers, developers and DevOps to ensure that the project is moving in the right direction.
• Be a facilitator for the entire team.
• Responsible for administration of the system and training to the end users.
• Implementation of Analytic of order booking and funnel – This was implemented through Google Docs for better collaboration and reporting.
• Work with Ticketing System team for further enhancement by applying plug-in and creating custom modules.
• Customer Onboarding/migration project management – Infrastructure and software
• Gold Coin Contest – Cross Selling and Up Selling Process Setup End-to-end
• Document Management System(Alfresco and OnlyOffice) – Evaluation, implementation, administration and maintenance
• TenderTiger – administration and maintenance

Presentation/Front Ending

• eNlight 360 Presentation Concept and Animation
• Presentation for Bodhost prospect Incyte – Presentation Theme Generation, Technical Solution, Presentation
• Guided the animator for animated videos made for the products
• Prepared Content and presentation for events – ET Delhi, Young Entrepreneur, Goa Banking Frontier, Payment Banks Technical Solution Presentation, Short Success Stories
• Case Studies for eNlight 360 and eMagic
• Conduct Webinars for internal teams, existing and potential customers

Strategy and Data-driven decision making

• Data Analysis Reports which enabled data-driven decision-making
• Client Revenue Reports which helped in assigning an account manager to the necessary customer based on its ratings and provide exuberant customer service.
• Domestic Premium Client List – To evaluate the current strength of premium client and enhance the level of service provided to them.
• Customer Acquisition Reports vs Estimated Revenue – Help finance team
• City Product Industry Wise List – helped the marketing and sales team to set the target audience.
• Support Ticket Type Report Setup – Cron to help the team to visualize the flow daily.
• ESDS Active Client Study for UAE Market
• Tickets Reports – To gauge the performance of UK Team
• Provide data to QA for audits and Billing team for monthly performance reports
• Implemented new tool for Data Analytic – Tableau

Solution Architecture/ Business Analysis

• Cloud, Dedicated, VPS, Shared and co-location solution.    From Business Analysis to Technical Solution and Commercials.
• Contributed in the proposal sent to MSETCL, Supermax,  BARTI, Sadhana Bank Presentation, Incyte – Bodhost, Atos, Indorama – Bodhost, Nethority.
• Solution Team(Cost of an individual team member) Cost Calculator
• Service Catalogue revamp
• RACI model of Solution Team

Market Research

• Understanding market requirements through Voice of Customers(VOC) – existing and the potential ones.
• Sharing insights with the product management and development team to help them structure the roadmap of the products.
• Conduct competitive analysis at a regular frequency.
• Prepare/gather reports from major Market research organizations like Gartner, MarketandMarket, etc

• Interaction with US customers and probing for the payment of the bill which have landed into collections.
• Call backs and follow-ups with the customers.
• Report to the immediate supervisor in case of higher responsibility situation.
• Maintaining, Preparing reports.
• Doing the work under the scheme of compliance laid as per the company.
• Weekly reports submitting to senior authority.